What You Can Expect During Your Appointment
As a new (or existing client) of South Windsor Animal Hospital, you can expect our full attention to your pet's needs. We strive to provide our services with courtesy and respect while providing a warm and enjoyable atmosphere for you and your pet.
When you arrive for your pet's appointment, you will be greeted warmly, and we will gather your information to begin a file for you and your pet. We will weigh your pet and have you take a seat in one of our examination rooms. We respect the fact that everyone's time is important and work hard to get to our appointments at their scheduled time. Occasionally, unforeseen emergencies may arise, which can create delays, but we strive to keep these instances to a minimum.
At the beginning of your appointment, a Registered Veterinary Technician (RVT) will see you and your pet to take a history and gather information for the doctor. The RVT will discuss important health issues such as your pet's weight and dental health, and if needed, they will collect blood or urine samples to perform any necessary tests. The veterinarian will see you next, examine your pet, answer questions you may have and plan further diagnostics or treatment as necessary. The RVT will finish your appointment by providing further educational information, answer any questions you may have, and discuss medication or further diagnostics if necessary. Our Client Relation Specialist will handle billing and schedule any needed follow-up care or appointments. For payment, we accept cash, debit, Visa or MasterCard.
We are excited to meet you and your human and animal family members!
Prescription policy
A quarterly fee of $29.00 applies to written prescription requests. Prescriptions are commonly issued for up to 3 months for medications, and 6 months for preventive care.
To help ensure a smooth process, we ask that clients submit written prescriptions directly to their preferred pharmacy. Unfortunately, we’re not able to scan, fax, or forward prescriptions on your behalf.
For the safety and integrity of all medications, we are unable to accept returns once they have left the clinic, including blister-packed medications.
Thank you for your understanding.
- The Team at South Windsor Animal Hospital