Important Update to Clinic Hours and Protocols in response to COVID

By March 31, 2020 Disease, Health, Saftey

The public health situation with COVID continues to evolve and change daily. The South Windsor Animal Hospital is assessing our protocols in order to keep our clients, our staff and the community as safe as possible.

Please be advised that as of Monday March 23, 2020, we will not be seeing walk-in traffic in our reception area. Our front door will be locked. Clients who need to pick up food or medications are requested to call to schedule a time to pick these up. We will be taking payment over the phone with a Visa or Mastercard ONLY at that time. We are not taking cash to reduce possibility of disease transfer on cash. 

Upon arrival in the parking lot, we ask clients to call us from their cars. A team member will walk out with the medication or food and leave them on the ground beside your car or in your trunk if it is open.

Clients who are arriving with a pet for an emergency examination should also call from the parking lot. A team member will walk to the parking lot and take your dog’s leash or your cat’s carrier. We will have owners wait in the car and will call them to discuss the physical examination and any treatments we suggest. Please ensure all cats are in carriers and all dogs have a leash on they cannot slip out of.

We will continue to keep our clients appraised as our protocols evolve.
We will miss our interactions with clients as this is one of the best parts of our job. These measures are temporary and hopefully we can get back to normal as soon as possible.

Please bear with us, our phone is are busier than usual due to performing more telephone consults. If you have a food or medication order in the future, you can email us at: [email protected] . We will call you when we have received this and it is ready. At that time, we will book a time for you to pick up your medication or food.

 

This week’s hours: March 30-April 4, 2020

Monday-Wednesday, Friday from 10am-4pm

Thursday 1pm-7pm

Saturday 9am-noon

 

Hours April 6th, 2020 and following:

Monday-Friday: 8 am-7 pm, with no appointments between 12:30 pm-3 pm to disinfect the clinic fully. 

Saturday: 8 am-12 noon

 

Thank you
Dr. Chris Chamandy
South Windsor Animal Hospital

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